Somewhere inside the 25,000-square-foot temperature-controlled cargo storage facility at the American Airlines cargo terminal in Philadelphia, you will find Cargo Customer Service Manager Morelee Green. She’ll be walking through the coolers to prepare the next temperature-sensitive shipment to be loaded onto a Boeing 787. In the current environment, many of the shipments contain health care products to fight the coronavirus (Covid-19) pandemic.
“Handling healthcare products isn’t just moving a box from Point A to Point B,” Green said, adding, “It’s knowing what’s inside of that box, how it affects someone’s life and knowing why handling it in the proper environment is so important.” She is an expert on how to make American’s temperature-controlled shipping solution — or ExpediteTC — one of the most reliable options on the market for healthcare and life science shippers Green’s prowess in moving these special shipments has earned her the title of ExpediteTC Champion.“It’s like you’re an extension of the health department in some way. You’re coordinating the delivery of medication to the people who need help. We’re actually saving lives in a unique way,” adds Green.
Whether it be containers with built-in temperature controls that regulate and monitor shipments or it’s the careful handling of specialized shipments cooled by dry ice, ExpediteTC is American Airlines' solution designed to transport sensitive goods at a consistent temperature throughout their journey. Customers — particularly pharmaceutical shippers — depend on the team members’ internationally recognized attention to detail and the state-of-the-art climate control facilities available through ExpediteTC.
American’s ExpediteTC Champions are the ones that keep an eagle eye on these shipments. These specially trained sales and operations team members plan and deliver the best cold chain solution to ensure the integrity of each shipment from drop off to delivery. Working together with customers and team members throughout the network, ExpediteTC Champions play a crucial role in ensuring health care providers have what they need to treat their patients, particularly during the Covid-19 pandemic. Since March, American Airlines has moved more than 1.5 million pounds of pharmaceutical products.
The ExpediteTC Champions have also played an instrumental role in helping the airline earn the International Air Transport Association’s (IATA) prestigious Center of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma) certification. It recognizes air carriers and the entire air cargo supply chain that has established the tools, procedures, and staffing to ensure life science products are properly handled and arrive at their destination with full efficacy.
“CEIV Pharma certification is a recognition of the long-standing commitment American has made to ensure that our processes exceed industry standards for the care of temperature-controlled and life science products,” said Sam Hancock, an ExpediteTC champion.
And meticulous detail to pharmaceutical shipments has never been more crucial, as improper handling may render vaccinations unusable. For Hancock, Green, and the dozens of other ExpediteTC Champions, it’s a challenge they take personally.
“Our pharmaceutical shippers place a tremendous amount of trust in us,” said David Vance, vice president of cargo operations and airport support for American Airlines. He added, “ExpediteTC and CEIV Pharma certification reflect our team’s commitment to pharmaceutical efficacy and safely moving temperature-critical goods around the world.”
"We congratulate the American Airlines Cargo team on achieving their CEIV Pharma certification. More than ever, the entire air cargo supply chain must work together to follow global best practices to ensure the safe transportation of these temperature-sensitive life-saving products,’’ said Glyn Hughes, global head of cargo at the International Air Transport Association.
Green and Hancock’s approach to temperature-controlled shipments — and that of their teammates — is to move every pharmaceutical shipment with the utmost attention to detail, whether it be a vaccine to end a global pandemic or a pill to stop a runny nose.
“It’s exciting to know that I can make a difference with everything that’s going on in the world right now,” Green said, adding, “My work plays a part in saving people’s lives.”
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